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ISPI SoCal Presents: First Tuesday Webinars
Derailers, Detours, and Dead Ends: Avoiding Pitfalls in PI Projects
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Lisa Toenniges, CPT and Dawn Snyder, PhD, CPT, Prosci CCMP
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Session Description
Join Innovative Learning Group CEO Lisa Toenniges and Dawn Snyder, founder of Dawn Snyder Associates, as they share practical strategies for avoiding common pitfalls in performance improvement projects. Drawing on 80 years of combined experience working with global organizations, they’ll highlight where projects often derail — and how to prevent or fix them.
This interactive session invites you to share challenges, brainstorm solutions, and contribute to a crowd-sourced job aid. Together, you’ll explore five common derailers, discuss inclusive and agile practices, and surface solutions that reflect today’s complex organizational realities.
Whether you’re new to the field or an experienced professional, you’ll leave with actionable insights grounded in real-world practice.
About the Speakers
Lisa Toenniges, CPT
Lisa Toenniges, CPT, is the owner and chief executive officer of Innovative Learning Group, a company she founded in March 2004. A dynamic and respected leader, Lisa has nearly 40 years of experience in the performance improvement industry and has consulted with many Fortune 1000 companies about their learning and performance strategies and solutions.
ILG was born out of Lisa’s passion for building a business, providing for her employees, and doing what is right for clients. Her entrepreneurial spirit, positive outlook, and hands-on leadership style have been the drivers behind ILG’s profitable annual compound growth.
Lisa's dedication to the International Society for Performance Improvement (ISPI) spans more than three decades at both the chapter and international levels. In recognition of her outstanding contributions to the field, she was honored with the Distinguished Service Award in 2018. Throughout her career, Lisa has held several key leadership positions on ISPI’s board of directors, including treasurer, president-elect, president, and past president. She is also a Certified Performance Technologist.
Lisa has a master’s degree in instructional technology from Wayne State University and a bachelor’s degree in music education from Michigan State University.
Dawn Snyder, PhD, CPT, Prosci CCMP
Dawn M. Snyder is the founder of Dawn Snyder Associates, a learning and performance firm that offers consulting on learning strategies, curriculum design, performance assessment, and evaluation. Dawn has a proven history of delivering practical, innovative solutions to organizations who want to take performance to the next level. She helps these organizations achieve results by combining modern, evidence-based practices from various fields, including learning, performance improvement, and change management. She is the go-to consultant for initiatives that impact global learning, performance, and talent development.
Dawn is passionate about supporting emerging talent and has worked in universities and corporations to build curricula and teach in programs that credential high-performing individuals. She teaches graduate-level classes in performance improvement, change management, evaluation, organizational learning, knowledge management, leadership, and project and relationship management.
Dawn has been actively involved in ISPI for her entire career, serving in leadership roles at the local and international level. She currently serves as ISPI Faculty for our Principles and Practices workshop. Dawn is a Certified Performance Technologist and has mentored others to achieve this credential.
Dawn has an M.S. and a Ph.D. in instructional systems from Indiana University, and a bachelor’s degree in English Language and Literature from Butler University.
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