Managing Change in the Midst of the AI Storm

Session Description

In this session, James Eicher identifies three emerging change challenges:

• Human embracing and execution of AI is outstripping organization leaders' ability to manage complex networks of human PLUS AI augmented tools, e.g., Generative AI.  That is:  "Who's doing what?  How?  And why?"

• Hierarchical command and control organization structures are challenged to keep decision-making pace with flat, peer-to-peer networks of influence and collaboration.  That is:  "Who's in charge?  Who owns the AI process and outcomes?"  

• Organizations are putting the AI cart before the performance horse, delaying rigorous definition of success metrics under relentless pressure to incorporate "all things AI, so not as to be left behind".  That is:  "What are we getting and how will we know it's working?"

Current research unequivocally reveals collaboration linking human and intelligent machine expertise results in optimum performance on multiple levels.  Note, the current term to characterize and promote human / intelligent machine collaboration is Human AI Team, or "HAT".  However, in the midst of the AI driven change storm, have organization leaders made a defined, operational distinction between the impacts of AI and managing the impacts of AI?

Organizational change now includes people change in tandem with intelligent machine change.  Thus, organization leaders need to embrace an executable framework of behavioral change in order to optimize HAT performance.

About the Speaker

James Eicher is the creator of Cognitive Management™ which applies research from the cognitive sciences to organization and leadership behavior. Mr. Eicher has held leadership positions at KPMG, Booz Allen Hamilton, Symantec and IBM, and has been interviewed by the Wall Street Journal and Selling magazine.

While an Undergraduate attending UCSC he was both John Grinder’s and the late Gregory Bateson’s teaching assistant. His most recent work, Ecology of Truth, is inspired by Bateson’s work on what he termed the ecology of mind.

Jim is the author of the management communication text Making the Message Clear and many articles, assessments and book chapters. He is co-author, with the late John Jones and William Bearley, of the management assessments the Matrix Manager Inventory: Leading in a Collaborative Environment; the Neurolinguistic Communication Profile; Rapport: Matching and Mirroring Communication and Post-Heroic Leadership: Managing the Virtual Organization. 

Jim has also authored or co-authored many articles, assessments and book chapters including: Cognitive Arbitrage: The Outsourcing of Intelligence; the Leader-Manager Profile; The Change Bully: What to do when Demagoguery Masquerades as Organization Change; Making Strategy Happen; Organizational drift: Why organizations drift off keel and what human resource professionals can do about it; The Execution Gap: 7 Questions You Must Ask; the Strategic Action Profile; and Cognitive Management: Managing your Organization’s Mind.

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