Process Mapping to Optimize L&D and Performance Improvement

Session Description

Instructional Designers, Course Developers, and Performance Improvement professionals can use Process Mapping to identify the specific outputs, work products, or accomplishments associated for a given learner within the context of the conditions each learner faces in their immediate work environment.

Process Mapping increases the likelihood that learning interventions are effective and produce the desired performance results. By results, I mean job-relevant performance and output(s), expertise, skill(s), knowledge, to the expected standard(s), measures, criteria, and sources of feedback. At least that’s how I used Process Maps when I designed and developed custom learning materials for a wide variety of Fortune 500 Clients. That’s my story and I’m sticking to it.

About the Speaker

Robert Damelio is the best-selling author of The Basics of Process Mapping, 1st and 2nd Editions. Robert helps individuals and organizations realize more of their potential ‒especially individuals who perform knowledge work and who work in processes inside organizations.

You can read the introduction to The Basics of Process Mapping 2nd Edition, by going to Robert's LinkedIn profile: https://www.linkedin.com/in/robertdamelio

Learning more

How can you learn more about how to do this? I learned it from Geary Rummler, of course.  Geary knew a lot about Process Mapping, I assure you. I encourage you to confirm this for yourself by checking out Geary’s work in Improving Performance: Managing the White Space, 2nd Edition. Trust me on this, you want the 2nd Edition.

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